We're At Your Service!
When you have questions about your benefit plan or a specific claim, you don’t want to make multiple calls or get transferred between departments. You want a single point of contact to help resolve your issue. When you call us, we listen to your question, we take the time to research the answer, and we make the necessary calls to providers or other vendors on your behalf in an effort to resolve your problems. We have a commitment to provide you with great service every time.
We also provide:
- Access to a large network of providers so you get the care you need, when you need it.
- Nurse support for inpatient admission or critical illness
- Health coaches and medical staff support for chronic conditions and to maintain your optimal healthy lifestyle
- Online tools using MyProdegi that give you 24/7 access to benefits, claims and healthcare resource information. Using this secure web portal you learn what your health plan will cover, identify whether a claim was paid, request an ID card, or print your Summary Plan Document or Summary of Benefits.
Contact our Customer Service Department by calling (800) 246-4622 Option 1. Or click here to send an email message. We're standing by to serve you!